Established in 2011, the Quality Control Unit at Augusta Victoria Hospital aims to deliver high-quality healthcare and support an organizational culture of excellence in a caring environment. The unit is responsible for directing patient care delivery processes, supporting processes that promote optimal patient outcomes and effective business practices, and ensuring that all medical departments comply with the standards and specifications of JCIA (Joint Commission International Accreditation) and ISO (International Organization for Standardization).
The role of the quality control department in the hospital improves both the delivery of service and the conditions in the departments, as well as ensures high accountability of staff.
The department is also responsible for accreditation, regulatory compliance, and risk management.
Moreover, the department aims to enhance patient satisfaction rates, ensure effectiveness of treatment, and the use of quality improvement techniques.
Augusta Victoria Hospital is committed to offering the best services and practices that meet the highest standards of care. This includes monitoring and evaluating the quality of medical care, identifying and rectifying any issues or concerns, and implementing continuous improvement plans. Quality control is critical to ensure patient safety and satisfaction, and to maintain the hospital's reputation and credibility.